حمید کریمی

CEO

CTEG

 July 2017– present

Projects:

• Fraud Management and Revenue Assurance managed service, Teambuilding, Human resourcing (Subex/MCI)
• Installation and managed service of IPTV transcoder (Ateme /MTNIrancell/ Huawei)
• B2B partner of MTNI, Shatelmobile, Mobinet
• Partner of national and international companies to sold their solutions:

       International companies such as: Araxxe, Fraudbuster, Blugem, Neural, Wedo, Xintec, Roscom, latro, Kount, …     
       National companies such as: MTNI, Shotelmobile, Mobinet, … 

Fraud Management and Revenue Assurance Delivery Manager

Subex   (MTNI)

 July 2015– July 2017      

• Responsible for optimize business by analyzing the current processes and defining requirements that are in line with current international trends from both a business and a technological perspective.
• Responsible for detailed problem analysis and troubleshooting incidents from customer-end, and in charge of PF, FP/RFC, SLA & IOT documents.
• Responsible to compile and workshop business requirements with various business units and Tracking requirements, and published deliverables against requirements.
• Root cause analysis of escalated issues and find the best solution to resolve.
• Negotiating with customer and developer team to manage and control to ensure project deliverables quality
• Tracking activities against the detailed project plans and updating project plans to include agreed changes
• Worked closely with other departmental managers to promote overall project effectiveness

Network Operation Center Manager

Taliya      (Gostaresh Ertebatat e Taliya)

 December 2014 – July 2015        

• Managing team for resolving network related incident and on ticketing system.
• Responsible for audit and analyzes the Mobile Network performance with an end-to-end view to improve based on the best in practice and benchmarking against international standards. 
• Responsible of all network/operation issues and coordinating with vendor and within EA Internal departments
• Follow up and supervise all kind of operations activities (Fault Management, Change Management, Performance Management, and second level operations support)
• Lead and organize the work within the NOC and assure it is fulfilling the targets for the undertaking which is led to meets customer’s expectations.
• Ensure NOC PPP (Policy, Processes & Procedure) updated continuously to improve NOC objectives.
• Assure that the operated network meets the agreed assurance KPI’s and SLA.

Fraud Management and Revenue Assurance Manager

Taliya         (Gostaresh Ertebatat e Taliya)

August 2012– December 2014          

• Responsible for analyzing service usage and revenue trend for marketing and sales based on focusing subscriber activity and service usage using SQL queries or OBIEE dashboard.
• Good knowledge on RAS, FMS, TCG, Data warehouse and BI workflow.
• Establishing and maintaining reconciliation processes to ensure end-to-end visibility of revenue streams/data accuracy
• Ensure data integrity in all revenue impacting systems and ad hoc review of all rate tables within billing systems
• Build controls into revenue and fraud impacting projects
• Manage, coordinate and conduct one-off and recurring analyses to test / elicit the suitability of business processes
• Actively seek revenue leakage and work with involved parties to plug leakage and ensure future revenues are assured.
• Composing advanced SQL statements problem solving relevant to billing, rating, tariff plans and products. 

Senior Customer Fraud Detection Specialist

MTN Irancell      (MTNI)

May 2009 – August 2012      

• Prompt detection of voice and SMS bypass in the local and international access routes and identification of loss events at the earliest possible time.
• Evaluation and analysis of subscriber’s CDR to identify network fraud and/or uncompensated voice / SMS bypass.
• Analysis of fraud case and facilitate immediate implementation of necessary control measure:
• Research and analysis on the impact and possible fraud risk of new and upcoming technologies
• Investigation of internal fraud and identification of personnel who committed grave acts of negligence, fraud or abuse that may result to revenue losses.
• Proposing enhancements to the current processes in the detection of network fraud and potential loss events.

Roaming Engineer

Taliya     (Tele2/RIC)

April 2005 – March 2009  

• Responsible for detect issue follow up to resolved, communicated with partners, performing roaming tests like common test, IREG test etc. and resolved the Roaming issues, interconnections and billing and invoicing roaming